General conditions


  1. Caution:

The tenant must leave a deposit of 150 € by credit card, which must be paid before check-in. 
At the end of the stay, the deposit will be retained or returned, in full or in part, within a maximum of one week.

If the payment is made in cash, a bank transfer will be made, after deduction of any costs. Consult if you only have a MAESTRO card.

Once you are in the apartment and find any damage or incident, please let us know immediately so that we can resolve it as soon as possible.

At the end of the stay, the client must leave the apartment in a clean and representative condition with the same items as found on the day of arrival, with clean crockery at the designated place. In case of non-compliance, the company can charge your credit card for a maximum period of 5 days. The amount would be charged to the customer's credit card within a maximum period of five days. If the amount of the damage is higher than the deposit, the customer must pay the difference.

  1. Supplements:

If you arrive outside office hours to pick up the keys to the accommodation, you will have to pay a supplement of 10 euros.

There is the possibility of a late-check-out at an additional cost, provided that the apartment is available and agreed in advance with the company.

The tenant may request extra cleaning, changes of additional clothing, cots, high chairs... at an additional cost.

Parking and Garage available. Consult rates.

  1. Forgotten objects:

If our cleaning team finds any personal object of the tenant, the company will store it for a period of 7 days.
If the client requests the shipment of his forgotten goods should contact a courier company to pick it up and send it to you with prepaid postage.

  1. Admission of domestic animals:

Pets are always welcome in the apartments as long as they comply with the rules of conduct and the rules of the community of owners.

In case of damage, inconvenience to the community, abuse of common areas, lack of cleanliness, etc.... the company reserves the right not to allow and not to refund the deposit.

  1. Arrival and departure times:

The apartment will be available for occupancy from 17.00 h.
In the low season, you can pick up your keys at the office from 15:00 onwards.

Departure will be obligatory at 10.00 h.
Check availability and price if you wish to extend your departure time, subject to confirmation with the company.

  1. Modification by the company.

The company reserves the right to change the tenant to an apartment other than the one confirmed provided that it is by force majeure and guaranteeing that it will be of the same characteristics or superior, without reimbursement by either party. 

  1. Heated swimming pool: 

The Hipocampos and Paraiso Mar buildings have a heated swimming pool.
The opening and closing hours will be from 9:30 a.m. to 7:00 p.m. from November to May depending on the weather.
It’s obligatory to use of a bathing cap (for sale in our office) and to comply with the rules of use exposed in the swimming pools. 

  1. Arrival after offices close: 

We have a 24 hour key delivery service.
If you have to arrive outside our office hours, you must contact us to receive the appropriate instructions.

        9. Check in online

Online check-in is required for all our customers and their companions over the age of 16.
The company will send you a link so that you can manage it. 

      10. Short stays: 

Stays of less than 7 nights will have a supplement and the entire reservation must be paid prior to arrival. 
The assigned apartment number will not be confirmed until the day of your arrival.
The apartment number may vary.


In order to confirm your reservation, you must pay an amount on account within 7 days after making the reservation.


The cancellation policy that will be applied if a client wishes to cancel their booking will be as detailed below.

If the booking is made in high season, from 1 June to 30 September, the following parameters will be taken into account:

- If the cancellation occurs more than 1 month in advance, the cancellation will not incur any penalty.

- If the cancellation is made between 15 and 30 days before the arrival date, a penalty of 40% of the total amount of the reservation will be charged.

- If the cancellation occurs less than 15 days before the date of arrival, no refund will be made. 100% of the booking will be charged.


If the booking is made in the low season, from 1 October to 31 May, the following parameters will be taken into account:

- If the cancellation occurs more than 1 week in advance, the cancellation will not incur any penalty. With the exception of long-stay bookings, which must be notified at least 1 month in advance in order for there to be no penalty.

- If the cancellation is made less than 7 days before the arrival date, 100% of the total amount of the reservation will be charged, no refund will be made.


In case of NO SHOW, the tourist will lose 100% of the amount paid.

Once the client has stayed in the flat, no refund will be made if he/she leaves earlier than planned.

Please consult the special conditions for cancellation due to force majeure by COVID19 (