General conditions



Smoking is strictly forbidden inside the apartments. You can smoke on the terraces if you wish.

  1. Caution:

The tenant must leave a deposit of 150 € by credit card, which must be paid before check-in. 
At the end of the stay, the deposit will be retained or returned, in full or in part, within a maximum of one week.

If the payment is made in cash, a bank transfer will be made, after deduction of any costs. Consult if you only have a MAESTRO card.

If on arrival, you find any damage or incident in the flat, please let us know immediately in order to be able to solve it as soon as possible. The maintenance or cleaning staff will come to the flat to solve the problem, if you wish to be present, please let us know in advance.

At the end of the stay, the client must leave the apartment in a clean and representative condition with the same items as found on the day of arrival, with clean crockery at the designated place. In case of non-compliance, the company can charge your credit card for a maximum period of 5 days. The amount would be charged to the customer's credit card within a maximum period of five days. If the amount of the damage is higher than the deposit, the customer must pay the difference.

If the tenant causes damage to the property, interior or exterior furniture, bed linen or towels, kitchenware, electrical appliances, or anything contained in the flat, these damages will be assessed and deducted from the deposit. If such damages were greater than the amount deposited, the client must pay the difference, or the client's credit card would be charged within a period not exceeding five days.

  1. Payments and supplements:

The outstanding amount can be paid by bank transfer before arrival, by Visa, Maestro or Mastercard, or in cash if the total amount of the invoice does not exceed 1000€.

There is the possibility of a late-check-out at an additional cost, provided that the apartment is available and agreed in advance with the company.

The tenant may request extra cleaning, additional linen changes, cots, high chairs or other extras, for an additional cost, always communicating it in advance and during office hours.

Parking and Garage available. Consult rates.

The furniture in the flat cannot be removed, nor can other furniture be added. Only items such as high chairs, cots or extra beds may be added at an additional cost and with prior notice in our office before arrival.
The use of electrical appliances outside the flat, such as portable air conditioning or radiators, is strictly forbidden. This will result in the total loss of the security deposit.

  1. Forgotten objects:

If our cleaning team finds any personal object of the tenant, the company will store it for a period of 7 days.
If the client requests the shipment of his forgotten goods should contact a courier company to pick it up and send it to you with prepaid postage.

  1. Admission of domestic animals:

Pets are always welcome in the apartments as long as they comply with the rules of conduct and the rules of the community of owners.

In case of damage, inconvenience to the community, abuse of common areas, lack of cleanliness, etc.... the company reserves the right not to allow and not to refund the deposit.

Pets may not be left alone in the flat under any circumstances. 

  1. Arrival and departure times:

The flat will be available on the day of your arrival from 17.00 h onwards.

Departure must be before 10.00 am. Failure to leave the apartment/villa at the stipulated time will result in the full deposit being withheld.

Please ask for availability and price if you wish to extend your departure time.

If you have to change flat mid-stay, you must vacate the initial flat at 10 am, leaving your luggage at the entrance of the accommodation and the food in a bag in the fridge. Alternatively, you can leave your luggage at the Calpe Rent Apart office in the Paraiso Mar building.

The parking spaces must be vacated by 10.30 a.m. on the day of departure. If you have any questions, please contact our office.

  1. Modification by the company.

The company reserves the right to change the tenant to a flat other than the one confirmed, provided that it is due to force majeure, guaranteeing that it will be of the same characteristics or superior, without reimbursement by either party. This may be another accommodation of the company.

  1. Heated swimming pool: 

The Hipocampos and Paraiso Mar buildings have a heated swimming pool.
The opening and closing hours will be from 9:30 a.m. to 7:00 p.m. from November to May.
It’s obligatory to use of a bathing cap (for sale in our office) and to comply with the rules of use exposed in the swimming pools. 

  1. Arrival after offices close: 

We have a 24 hour key delivery service.
If you have to arrive outside our office hours, you must contact us to receive the appropriate instructions.

        9. Check in online

Online check-in is required for all our customers and their companions.
The company will send you a link so that you can manage it. 

      10. Short stays: 

Stays of less than 7 nights will have a supplement and the entire reservation must be paid prior to arrival. 
The assigned apartment number will not be confirmed until the day of your arrival.
The apartment number may vary.


In order to confirm your reservation, you must pay an amount on account within 7 days after making the reservation.


      12. Cancellations:

The cancellation policy that will be applied if a client wishes to cancel their booking, will be as detailed below.

- If the cancellation is made more than 28 days in advance, the cancellation will not be subject to any penalty.

- If the cancellation is made less than 28 days before the arrival date, a cancellation fee of 40% of the total amount of the booking will be charged.

Reservations for stays of less than 7 nights are an exception. Cancellations made less than one month before the arrival date will be charged 100% of the total amount of the booking.

Once the booking is confirmed, if you change the dates and decide to shorten your stay, you will have to pay the amount of the initial booking.

In case of NO SHOW, the tourist will lose 100% of the amount paid.

Once the client has stayed in the flat, no refund will be made if he/she leaves earlier than planned.

The company reserves the right to cancel the rental contract in case of inappropriate behaviour of the tenants or consequent serious nuisance to their neighbours.