General conditions


  1. Caution:

The tenant must leave a deposit of 150 € by credit card, which must be paid before check-in. At the end of the stay, the deposit will be retained or returned, in full or in part, within a maximum of one week.

If the payment is made in cash, a bank transfer will be made, after deduction of any costs. Consult if you only have a MAESTRO card.

Once you are in the apartment and find any damage or incident, please let us know immediately so that we can resolve it as soon as possible.

At the end of the stay, the client must leave the apartment in a clean and representative condition with the same items as found on the day of arrival, with clean crockery at the designated place. In case of non-compliance, the company can charge your credit card for a maximum period of 5 days. The amount would be charged to the customer's credit card within a maximum period of five days. If the amount of the damage is higher than the deposit, the customer must pay the difference.

  1. Supplements:

If you arrive outside office hours to pick up the keys to the accommodation, you will have to pay a supplement of 10 euros.

There is the possibility of a late-check-out at an additional cost, provided that the apartment is available and agreed in advance with the company.

The tenant may request extra cleaning, changes of additional clothing, cots, high chairs... at an additional cost.

Parking and Garage available. Consult rates.

  1. Forgotten objects:

If our cleaning team finds any personal object of the tenant, the company will store it for a period of 7 days. If the client requests the shipment of his forgotten goods should contact a courier company to pick it up and send it to you with prepaid postage.

  1. Admission of domestic animals:

Pets are always welcome in the apartments as long as they comply with the rules of conduct and the rules of the community of owners.

In case of damage, inconvenience to the community, abuse of common areas, lack of cleanliness, etc.... the company reserves the right not to allow and not to refund the deposit.

  1. Arrival and departure times:

The apartment will be available for occupancy from 17.00 h.

Departure will be obligatory at 10.00 h. Check availability and price if you wish to extend your departure time, subject to confirmation with the company.

  1. Modification by the company.

The company reserves the right to change the tenant to an apartment other than the one confirmed provided that it is by force majeure and guaranteeing that it will be of the same characteristics or superior, without reimbursement by either party. 

  1. Heated swimming pool: 

The Hipocampos and Paraiso Mar buildings have a heated swimming pool. The opening and closing hours will be from 9:30 a.m. to 7:00 p.m. from November to May depending on the weather. The use of a bathing cap is obligatory (for sale in our office) and to comply with the rules of use exposed in the swimming pools. 

  1. Arrival after offices close: 

We have a 24 hour key delivery service (no additional cost). If you have to arrive outside our office hours, you must contact us to receive the appropriate instructions.

On arrival you must leave your ID/Passport to the person who gives you the keys. You will be able to retrieve your documents the next day in our offices after payment of your accommodation bill / deposit.

If you do not wish to deposit your documentation, you will have to pay the outstanding amount prior to your arrival

        9. Check in online

Online check-in is required for all our customers and their companions over the age of 16. The company will send you a link so that you can manage it. 

      10. Short stays: 

Stays of less than 7 nights will have a supplement and the entire reservation must be paid prior to arrival. The assigned apartment number will not be confirmed until the day of your arrival. The apartment number may vary.


In order to confirm your reservation, you must pay an amount on account within 7 days after making the reservation.


If the customer cancels his reservation, the following parameters will be taken into account:

- If the cancellation is made less than 8 days before the date of arrival, no refund will be made.

- If the cancellation occurs between 8 days and 1 month before the date of arrival, 40% of the rental
amount will be charged.

- If the cancellation takes place between 1 and 6 months before the date of arrival, 10% of the rental
amount will be charged.

- If the cancellation is made more than 6 months before the date of arrival, no penalty will be charged.

In case of NO SHOW, the tourist will lose 100% of the prepaid rent.

Once the client has checked in at the apartment, no refund will be given if the client leaves earlier than planned.

Consult the special cancellation conditions for force majeure by COVID19 (